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Emergency Medicine – Patient Care and Treatment

Emergency Medicine – Patient Care and Treatment

We strive to give the highest quality, most efficient and compassionate emergency care to our patients and our community.

If this is an emergency, please call 911 or your local emergency services provider.

To transfer a patient, including critical care transport service, please call the 24-hour MD Network


Our skilled emergency medicine team stands ready to help you with outstanding care. These specialty services help us save precious time:

We also work closely with special services departments, including:

At Penn State Health Milton S. Hershey Medical Center, we have the ability to answer some questions in just minutes with no exposure to radiation or long delays. Our emergency doctors can bring a portable ultrasound machine to the patient’s bedside to diagnose problems, guide procedures and steer the overall care of our patients.

We can examine someone critically injured in an accident, check the status of an early pregnancy, or to see if a patient needs immediate surgery. Our doctors are experts in ultrasound. They have dedicated extra time and effort learning skills to provide the best possible outcomes.

Emergency Ultrasound is not used for all patients and cannot answer every question. However, it helps us diagnose and treat problems, and summon specialists when needed, such as surgeons, radiologists, obstetrician/gynecologists, or internal medicine specialists.

At Penn State Health, we also teach medical students to use Emergency Ultrasound. You may see our resident physicians and medical students learning these skills.

Life Lion Critical Care

Penn State LifeLion Critical Care transport helicopterEvery minute counts in the care of acutely ill and injured patients. Life Lion saves not only precious time, but also delivers specialized care and treatment. We pursue the highest standards of excellence and integrity in pre-hospital and inter-facility emergency and critical care transportation. Our specialty services include:

  • Air helicopter transport
  • Pediatric critical care ground transport
  • Therapeutic hypothermia (provided for post-cardiac arrest patients)
  • Landing zone safety training classes

We strive to excel as a national leader in emergency health care and transportation by creating a culture of respect, trust, transparency and collaboration with area hospitals as well as other emergency medical services in the region, thus creating peace of mind for our patients and their families in their time of crisis. 

We value:

  • Integrity. To have the commitment and courage to make the right choices no matter the cost and embrace accountability so as to encourage company-wide ownership and team responsibility in every aspect of organizational health.
  • Quality. To have the determination to pursue excellence and the highest standard of care in every aspect of our patient and staff interaction as well as through education, research, medical care and transportation of the sick and injured.
  • People. To strengthen our reputation with patients, health care providers and health care facilities one relationship at a time, by respecting, valuing and serving every person we encounter regardless of ethnicity, medical history or financial status.
  • Service. We are staffed by highly trained and qualified employees ready to serve 24 hours a day, seven days a week, with the goal to exceed the expectations of our patients and health care facilities by providing attention to even the smallest of details.

How to request critical care transport

When your pre-hospital patient requires air medical transport, please contact Life Lion Communications at 800-225-4837 or through your county communications center.

Our communication specialist will need the following information when you call:

  • Location and description of the landing area
  • The landing zone officer's identifying name/number and radio frequency to be used
  • Number and approximate age of patients
  • Any entrapment or potential transportation delay
  • Brief medical condition of patient if available
  • If your department has designated landing zones that you often use, contact Life Lion Communications and we can keep them on file for faster response

Inter-hospital transport

When your patient requires inter-hospital critical care medical transport, use these forms:

Ride along observational experience program

LifeLion is pleased to offer qualified local public safety personnel the opportunity to join us as an observer on the LifeLion helicopter or Critical Care ground ambulance. The observer will gain an overview of program operations, safety and patient care capabilities within the critical care transport environment.

Steps to apply

Public appearance request

The only new events that we can consider at this time are:

  • Landing Zone safety presentations for regional fire departments.
  • Hangar Tours
  • Ground Critical Care Ambulance events
  • Please contact us directly for these types of events

Public Relations or crew/vehicle appearance Request Form

Contact us

Business Office/Program Manager
717-531-3878 - fax

Dispatch/Communication Center
800-225-4837 or 717-531-7777 
717-531-0861 - fax

Life Lion Critical Care Hanger - Hershey
500 University Drive, MC HS88
Hershey, PA  17033

Life Lion Critical Care - Carlisle
228 Petersburg Road
Hangar 15
Carlisle, PA  17013
717-243-0254 - fax

Public Relations/Outreach

Life Lion Critical Care E-mail address


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Life Lion EMS

Penn State Health operates and directs Life Lion EMS system for south central Pennsylvania. Life Lion EMS is an ALS (Advanced Life Support), BLS (Basic Life Support) and MICU (Mobile Intensive Care Unit) system which serves the local and regional community:

  • Penn State Health Milton Hershey Medical Center
  • Penn State Health St. Joseph Hospital
  • Derry Township
  • Lower Swatara Township
  • Milton S. Hershey School
  • Sections of Conewago, South Hanover and Hummelstown Borough
  • Palmyra Boro and surrounding townships

We're committed to providing easy access to quality, efficient, out-of-hospital care in a professional, compassionate and caring environment.

Non-emergency transportation


For patients who do not require ambulance/litter transportation. A wheelchair patient should be medically stable, require minimal medical intervention or expected treatment.

One individual drives the van, with no attendant near the patient to render immediate care. The patient must be able to sit in a wheelchair. Psychiatric patients by policy require a minimum of two crewmembers, and therefore are not candidates for wheelchair van transports. Many insurance companies do not cover wheelchair charges, thus making payment of the transport the responsibility of the patient.

Basic Life Support (BLS) Ambulance

Patients who require Basic Life Support transportation should be relatively stable, not requiring any form of invasive procedures (IV infusions, intubation, EKG monitoring, etc.). Capped IV ports are permissible for BLS transportation. Patient self-regulated medication pumps are allowed, only if the patient can maintain the device.

A BLS crew will not be responsible for any pump or medication administration should that pump fail. A BLS crew will consist of a minimum of two certified Emergency Medical Technicians, allowing one EMT to be present in the patient area. This transport will need to be deemed medically necessary by a physician, prior to transportation.

Advanced Life Support (ALS) Ambulance

For patients who require Advanced Life Support inter-facility transports, requiring a higher level of care than a BLS transport. These types of transports would see a patient with IV access, medication administration (within the scope of practice for paramedics), EKG monitoring, and or advanced airway management.

EMT-Paramedics are required to function under a Pennsylvania Department of Health authorized medical command physician. Transports that would exceed a paramedic scope of practice would be triaged and moved to the Critical Care Transport level. This transport will need to be deemed medically necessary by a physician, prior to transportation.

Critical Care

For patients who have the potential to deteriorate or have interventions and treatments beyond the paramedic scope of practice.

Any retrieval from an acute care hospital greater than 25 miles from Hershey Medical Center should be considered a critical care transport. Typically arrangements need to be made to replace the EMT-Paramedic with an Emergency Department Registered Nurse. A Respiratory Therapist may also augment the staffing of critical care transports.

Our preferred mode of transportation for patient retrievals greater than 25 miles and falling under the Critical Care Transport heading are by air transport or Life Lion Flight Services. This transport will need to be deemed medically necessary by a physician, prior to transportation.

Neonatal Intensive Care

For a newborn or infant that must be transported in a special isolette, consisting of transports that can be of the retrieval or take-back mode.

Patients transported in the isolette require an EMT-Paramedic to be in the patient care area. Any retrieval from an acute care hospital typically requires arrangements to be made to replace the EMT-Paramedic with an Emergency Department Registered Nurse and or a Respiratory Therapist.

Our preferred mode of transportation for NICU retrievals greater than 25 miles would be by air transport or Life Lion Flight Services.

Life Lion Continuing Education and Special Programs

Life Lion Emergency Medical Services presents a monthly continuing education session and trip sheet/call audit. These sessions are held the third Thursday of each month (except holidays) and provides two hours of Pennsylvania Continuing Education for pre-hospital providers.

Monthly topics range from medical updates to informative presentations done by some Penn State Health doctors and personnel. The monthly session begins at 18:30 EST and is held in Lecture Room T2500 of Hershey Medical Center. For more information about these sessions, email Donna Fawber-Via at

Regular EMS continuing education programs include Pediatric Advanced Life Support, Advanced Cardiac Life Support, Trauma Symposium and other specialized training.

Public service activities

Penn State Health Emergency Medical Services has personnel and equipment available for a variety of public service activities. Crews can be booked to attend functions to share information and programs on:

  • On the Scene Calls
  • Blood Pressure Screenings
  • Bicycle Safety and Helmet Distribution (in coordination with the Trauma Foundation)
  • File for Life Program (to help EMS identify patient conditions in time of need, such as medical history, medications, physicians and patient family contact information)
  • Car Seat Tagging (medical and contact information on car seats for infants and toddlers)

Public relations appearances

If you would like our crew and vehicles to take part in your community event, the only new events that we can consider at this time are:

Contact information

If you would like additional information on any of the preceding programs, please call our office at 717-531-3883.

Penn State Hershey
Penn State Childrens
Penn State College of Medicine
Penn State University