Billing and Medical Records

Coping with medical bills is especially difficult at a time when you or a loved one is dealing with a medical problem or a serious illness. Our customer service team is available to assist you with questions about your insurance coverage or medical bills while you are here or after you have gone home.

As a courtesy to our patients, claims will be submitted to all medical insurance plans. You will be billed for any remaining balances after the insurance company has processed the claim.

Contact us

For questions related to billing and insurance, contact us at


How to pay a bill

  • Online - you can pay your medical bills via our secure Online Payment Center.
    • We accept VISA, Mastercard and Discover.
    • E-checks are accepted.
    • Patient's name, date of birth and account number are required to login and process payments.
  • Phone - call 800-254-2619 or 717-531-5069 to pay your bill over the phone with a credit card.
  • Mail - send the statement back to us with your credit card information or with a check, payable to Penn State Health Milton S. Hershey Medical Center, for the remaining balance.

    Send your statement to:

    Penn State Health Milton S. Hershey Medical Center
    Patient Financial Services
    P.O. Box 854, Mail Code A410
    Hershey, PA 17033-0854

  • In person - visit our Financial Services office to pay your bill in person. 

    Penn State Health Milton S. Hershey Medical Center
    Academic Support Building
    90 Hope Drive
    Suite 2106, 2nd floor
    Hershey, Pennsylvania 17033

Understand your insurance coverage

Before your visit, it is best to call your insurance company to ensure you understand your coverage benefits.

Learn more about which health insurance plans we accept.

Apply for financial assistance

We provide financial assistance for medically necessary services based on income, family size, and assets.

See how to apply for financial assistance.

Hours of operation

Call Center Phone Lines:

  • Mon - Wed: 8 am - 5:30 pm
  • Thu - Fri: 8 am - 5 pm


Penn State Health Milton S. Hershey Medical Center
Academic Support Building (map)
90 Hope Drive, Suite 2106
Hershey, PA 17033

Walk-in: 8 am to 4:30 pm