Patient Complaints

We want to make sure you have a great experience at Milton S. Hershey Medical Center. If you have a concern about anything during your stay with us, please tell us and we’ll help you resolve any complaints.

Share your concerns

If you have concerns or questions, please contact Patient Relations at

 717-531-6311

How to share a complaint or suggestion

The Milton S. Hershey Medical Center has a team of care and service providers who are dedicated to your well-being.

If you have a complaint about the care your receive, it’s best to voice your concern with the respective doctor, nurse, or social worker present.

If you prefer not to speak directly to the care provider, our Patient Relations staff will work with you to address the issue.

Additional options

If you prefer to speak about your concerns with someone who is not employed by the Penn State Health Milton S. Hershey Medical Center, please contact:

The Pennsylvania Department of Health Acute and Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17108-0090
800-254-5164

Or

Office of Quality Monitoring, Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610
E-mail: complaint@jcaho.org