Your Rights As a Patient

When you come to Hershey Medical Center, we are working for you. We know that sincere caring and compassion are as important as clinical excellence. While you are in our care and after you go home, we are here for you.

Contact us

If you have questions or concerns, call Patient Experience at

717-531-4638

Be your own advocate

Talk with your care team

The most important member of your care team is you. Talk to the doctors, nurses, social workers and other professionals who provide your care. Let them know any concerns or questions you have. Make sure to:

  • Understand the roles of the care team members. Remember, you have a right to ask why someone is in your room.
  • Ask questions until you fully understand your care plan and each part of it.
  • Ask a family member or loved one to attend rounds with you. This is when the attending doctor and other care team members will come to your room to update you on your condition. The team usually makes rounds between 8 a.m. and noon.

Part of the job of your nurse, care coordinator, patient experience representative and social worker is being your advocate. They’ll look out for your best interests, connect you with resources and support you as you heal.

Know where to get help

If you have questions or concerns that aren’t being addressed, talk to your care coordinator or social worker. Your nurse can tell you how to reach them.

Our Patient Experience liaison can help you talk to your doctors. Call 717-531-4638.

If you have a concern or complaint that is not being resolved, you have several options. Learn more about resolving patient complaints.

Join a support group

Support groups are a way to connect with others who are having similar struggles. You can get moral support and share resources and information. A support group can help you learn how to get the best care - and take care of yourself. Find a support group.

Serve as an advisor

You can help us better serve our patients, their families and the community. We have a wide range of councils and groups that you can join. Learn how to get involved.