Patient Services

The Contact Center serves as a primary point of contact and consistently delivers timely, accurate service to all Penn State Health patients, family members, employees, and community members.

Careline

Hours of Operation: 24 hours a day, 7 days a week

To contact the CareLine, please call 717-531-6955 or 800-243-1455.

We are ready to help you with:

  • General information regarding services for patients, health care agencies, health care professionals, and the public 
  • Locating a physician specializing in treatment of certain illnesses or who meet an expressed personal preference
  • Health care provider credentialing information and support material 
  • Registration and information for classes, health screening exams, and group sessions
  • Completing patient registration, scheduling and appointment confirmation 
  • Up-to-date information on departments, faculty, residents, and referring physicians
  • Referrals to particular services or trained professionals best equipped to meet your needs
  • Information about active research concerning a specific disease or disorder

Hospital Operator

For all other calls to the College of Medicine and Milton S. Hershey Medical Center where the direct number is not known, please call 717-531-0000 for assistance.

Patient Relations

Hours of Operation:  Monday to Friday, 8:30 a.m. to 4:30 p.m.

To contact Patient Relations, please call 717-531-6311.

We can help you with:

  • Direct inquiries, complaints, and compliments to appropriate hospital staff or departments
  • Assistance for patients and visitors in obtaining solutions to problems and concerns
  • Referring patients, families, and visitors to appropriate services and resources
  • Assisting patients and visitors with interpreting hospital procedures, services, and patient rights and responsibilities
  • Channeling information to departments and services in order to identify opportunities for change and to improve patient satisfaction