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Provider and Patient Access Services

Provider and Patient Access Services

Provider and Patient Access Services provide a primary point of contact and consistently deliver timely, accurate service to all Penn State Health patients, family members, employees, and community members.

Contact Center

Hours of Operation: 24 hours a day, 7 days a week

To contact the CareLine, please call 717-531-6955 or 800-243-1455.

We are ready to help you with:

  • General information regarding services for patients, health care agencies, health care professionals, and the public 
  • Locating a physician specializing in treatment of certain illnesses or who meet an expressed personal preference
  • Health care provider credentialing information and support material 
  • Registration and information for classes, health screening exams, and group sessions
  • Completing patient registration, scheduling and appointment confirmation 
  • Up-to-date information on departments, faculty, residents, and referring physicians
  • Referrals to particular services or trained professionals best equipped to meet your needs
  • Information about active research concerning a specific disease or disorder


For all other calls to the College of Medicine and Milton S. Hershey Medical Center where the direct number is not known, please call 717-531-0000 for assistance.

Hours of Operation:  Monday to Friday, 8:30 a.m. to 4:30 p.m.

To contact Patient Relations, please call 717-531-6311.

We can help you with:

  • Direct inquiries, complaints, and compliments to appropriate hospital staff or departments
  • Assistance for patients and visitors in obtaining solutions to problems and concerns
  • Referring patients, families, and visitors to appropriate services and resources
  • Assisting patients and visitors with interpreting hospital procedures, services, and patient rights and responsibilities
  • Channeling information to departments and services in order to identify opportunities for change and to improve patient satisfaction
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