What to Expect When Visiting Your Loved One

Penn State Health is committed to the safety of patients, staff, visitors and the general public. We are currently only permitting family/support persons to accompany patients within our facilities. With exceptions in certain cases, one family/support person is permitted per patient per day. No visitors, aside from patient-designated family/support persons, are allowed at this time.

Contact us

Call CareLine to get a patient’s room and phone number

800-243-1455

Prepare for your visit

  • Check visiting hours and guidelines for what you are allowed bring to the hospital.
  • Get correct spelling of your loved one’s first and last name.
  • Check the hospital’s policies, guidelines and security measures.
  • Ask the nursing staff how many visitors are allowed in a patient’s room at one time.
  • In critical care areas, ask nursing staff about special rules and guidelines.

Quiet hours

Please respect our quiet hours from 2 to 4 p.m. and from 9 p.m. to 5 a.m. During these times, we:

  • Lower the lights.
  • Close doors to patient rooms.
  • Ask everyone to lower their voices.

Give patients, families and the health care team privacy when it’s needed or requested. We offer comfortable areas for you to pass the time while you wait.

Our information desk can help

If you have questions, stop by our information desk after you arrive. Information desks are located:

  • In the main lobby of the Penn State Health Milton S. Hershey Medical Center
  • Near the entrances of University Physician Center (entrance 4), the Surgical Waiting Area and the Penn State Children’s Hospital